Frequently Asked Questions
Everything you need to know about upgrading your home with SwitchBot.
What shipping methods are available for international orders?
We offer standard and expedited shipping options to over 100 countries. Delivery times typically range from 5 to 15 business days depending on your location and selected service.
Does SwitchBot hardware require a professional installer?
No, our products are designed for DIY installation. Most devices can be set up in minutes using 3M adhesive or simple tool-free mounting, meaning no changes to your existing home infrastructure are required.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of receipt for a full refund.
Are SwitchBot products compatible with Alexa, Google Assistant, and Siri?
Yes, most of our devices are compatible with major smart home ecosystems. To enable voice control and remote access, a SwitchBot Hub is generally required.
Do your products come with a warranty?
All SwitchBot products include a 1-year limited warranty that covers any manufacturing defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.